Koro

Privacy Policy

Effective date: June 23, 2026

Koro is operated by the owner of koro.app and the Koro mobile application ("Koro," "we," "us," or "our"). This Privacy Policy explains what information we collect, how we use it, when we disclose it, how long we keep it, and the choices and rights available to you.

Koro is an adults-only social discovery and planning service. It helps users discover nearby places, events, and people, create and join Koros, communicate with other users, and manage their accounts.

1. Scope

This Privacy Policy applies to Koro websites, mobile applications, support communications, and related services that link to or reference this Privacy Policy.

2. Information We Collect

We collect the following categories of information.

A. Information you provide directly

  • Account information, including your email address, phone number if you use phone sign-in, username, password credentials handled through our authentication providers, and display name.
  • Profile information, including your name, username, avatar image, bio, city, date of birth, gender, interests, vibes, and social comfort preference.
  • User content, including profile images, Koro cover images, chat messages, reports you submit, and any text, images, or other content you choose to upload or send through the service.
  • Communications and support information, including messages you send to support and information you provide when you contact us about safety, abuse, legal requests, or account issues.

B. Information collected from your device and your use of the service

  • Location information, including precise location data when you grant location permission and location-derived information used to show nearby places, events, Koros, and other users.
  • Permission and status information, including notification-permission status, location-permission status, online status, and last-active status.
  • Social activity information, including friendships, blocks, saved items, going status, joined Koros, hosted Koros, message room membership, and report activity.
  • Service activity information, including interactions necessary to provide the product, such as creating a Koro, joining a Koro, saving an item, starting a direct message, or using discovery features.

C. Information from third parties and service providers

  • Authentication providers, such as Google, Apple, and our authentication infrastructure, may provide us with sign-in information and basic profile details needed to authenticate you and create your account.
  • Place, map, and event data providers may provide venue, place, event, and media information used to power discovery features.
  • Hosting, storage, messaging, and infrastructure providers process information on our behalf to operate the service.

3. How We Collect Information

We collect information:

  • when you create an account
  • when you complete onboarding
  • when you edit your profile
  • when you enable location permissions or update location
  • when you create, join, save, or view Koros, places, events, and nearby people
  • when you upload images
  • when you send messages
  • when you send a report or contact support
  • automatically as needed to operate authentication, storage, messaging, and discovery features

4. How We Use Information

We use personal information to:

  • create, maintain, and secure your account
  • provide map, place, event, Koro, messaging, and social features
  • personalize discovery results based on location, interests, and selected preferences
  • show your profile and selected public-facing information to other users
  • allow users to find, join, message, report, block, or interact with each other through the service
  • operate uploads, storage, and content delivery
  • detect, investigate, prevent, and address fraud, abuse, harassment, stalking, impersonation, threats, scams, and other harmful or unlawful behavior
  • enforce our Terms of Service and Community Guidelines
  • respond to support requests, legal requests, and safety incidents
  • comply with legal obligations and protect rights, safety, and property
  • improve and maintain the security, reliability, and functionality of the service

We do not use your personal information for cross-context behavioral advertising.

5. Location Information

Koro uses location because location is a core feature of the service.

  • If you grant location permission, we may collect precise location data from your device.
  • We use location to show nearby places, events, Koros, and nearby people, and to support map and social discovery features.
  • Location visibility is controlled by product settings. Even when location is used for product features, visibility to other users depends on your account settings and product configuration.
  • We do not position Koro as an emergency service, public-safety service, or guaranteed safety tool.

If you do not want Koro to use your location, you can turn off location permissions in your device settings and use any manual location-entry options that Koro makes available.

6. How Information Is Shown to Other Users

Depending on your settings and how you use the service, other users may be able to see:

  • your display name, username, avatar, bio, city, interests, vibes, and selected profile information
  • Koros you host or join where visibility settings allow it
  • your messages in rooms where you participate
  • your presence or activity indicators when those features are enabled in the product
  • your location or proximity information where the feature and your settings allow it

Do not share information in Koro that you do not want other users to see or use.

7. When We Disclose Information

We may disclose personal information:

  • to service providers that host, store, transmit, secure, and support the service
  • to authentication, infrastructure, storage, messaging, and map or place providers that act on our behalf
  • to comply with law, regulation, court order, subpoena, or lawful request
  • to investigate or address fraud, abuse, threats, stalking, harassment, impersonation, child-safety issues, or other harmful or unlawful activity
  • to protect the rights, safety, and property of users, Koro, and the public
  • in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to lawful handling of your information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

8. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain records, investigate abuse, resolve disputes, and comply with legal obligations.

Our standard retention periods are:

  • account and profile data: while your account is active and until deletion is completed
  • live location and presence data: maintained only as needed for active service functionality and overwritten as updated
  • chat messages: while the account is active and for up to 30 days after account deletion unless we must retain them longer for safety, fraud, dispute, or legal reasons
  • uploaded images tied to an active account or active content: while needed for service operation and until deletion is completed
  • support requests and safety reports: up to 24 months after closure
  • security and access logs: up to 30 days, unless longer retention is required for incident response or legal compliance
  • legal holds, fraud prevention, and abuse enforcement records: as long as reasonably necessary for the issue at hand

When retention is no longer necessary, we delete, anonymize, or de-identify the information, unless law requires otherwise.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information appropriate to the nature of the data we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

You may be able to:

  • update profile information in the app
  • change location and notification permissions in your device settings
  • control certain visibility settings in the app
  • block other users
  • report users or content
  • request account deletion

11. Your Rights and Requests

Depending on where you live, you may have rights to access, correct, delete, or obtain information about the personal information we hold about you. You may also have the right to object to or limit certain processing.

To make a privacy, access, correction, deletion, or other rights request, email support@koro.app from the email associated with your account and include your username and the request type. We may ask you to verify your identity before we act on your request. We will not use verification information for a purpose other than verification.

If you request deletion, we will delete or anonymize eligible information and direct our processors to do the same, subject to exceptions for legal compliance, fraud prevention, security, dispute resolution, and safety investigations.

12. California Privacy Notice

If you are a California resident, you may have the right to know, delete, correct, and request information about the categories of personal information we collect, the purposes for which we use it, the categories of third parties to whom we disclose it, and whether we sell or share it. California residents may also have the right to limit certain uses of sensitive personal information, including precise geolocation data.

Koro does not sell personal information and does not share personal information for cross-context behavioral advertising.

For details, see our California Privacy Notice.

13. Children

Koro is not directed to children and is not intended for anyone under 18 years old. If we learn that a person under 18 has created an account or provided personal information, we may suspend or terminate the account and delete the information where appropriate.

14. International Transfers

Koro may process and store information in countries other than the country where you live. When we do so, we use lawful transfer and protection mechanisms appropriate to the data and the jurisdictions involved.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change, we will update the effective date and, where required, provide notice through the service or by other appropriate means.

16. Contact

For privacy questions, data-rights requests, safety concerns, or legal notices related to this Privacy Policy, contact:

support@koro.app